This policy will notify you of the following:
What information is collected from you through this website,
Why we collect it,
How we collect it,
How the information and data is used,
With whom it may be shared,
The security procedures in place to protect the misuse of your information,
The choices available to you regarding the use of your information,
The access and control you have over the information we collect from you, and
How you can contact us regarding this policy.
Why do we collect information?
We collect non-personal and personal information for the following purposes:
To provide and operate our products and services;
To support the appropriate use of our products and services by our customers and providers;
To provide our users with ongoing customer assistance and support;
To contact our visitors, users, and customers with general or personalized service-related notices and promotional messages;
To create data that we and/or our business partners may use to provide, promote, and improve our respective products and services;
To report our company results to third parties,
To comply with any applicable laws and regulations.
Personal Information includes information such as your contact information, including your name, email address, address, phone number and other information that may personally identify you, such as data submitted via our Waiver and Consent Agreement Form, Online Store, or Contact Form described below.
Non-Personal Information includes information such as non-identifying user website behavior data collected via cookies and Google Analytics, such as page views and a users’ city location. It also includes data submitted via our Feedback Form or Store such as comments, suggestions, feedback, and/or questions you share with us, typically in regards to our company, products, and/or services.
How do we collect information?
We receive, collect, and store information you enter and submit on our website or provide to us via other means, including but not limited to emails or other forms of direct contact. We are the sole owners of the information we collect, and we only collect personal information that you voluntarily give to us.
Our company website is hosted on the Wix.com platform (“Wix”). Wix provides us with the platform and tools that allow us to offer our products and services to you and/or to our partnering providers who offer our products and services to you. The Wix online platform also allows us to monitor our company results and progress. Our website allows for information to be collected from our users via forms and emails. Participation in these forms and emails is completely voluntary and you may choose whether or not to participate and therefore disclose your information.
What information do we collect and use, and why?
Waiver and Consent Agreement Form
Our online Feedback Form (https://www.discoverhowtothrive.com/feedback) allows us to collect information from THRIVE Program Participants about their experience and any input, suggestions, or reactions they have regarding their participation. This information is collected to enhance our products and services, to improve customer support, for marketing and promotional purposes, and to report results to third parties. Only anonymous, deidentified information submitted in this form will be shared with third parties. Users have the option to provide their first name and/or last name in this Feedback Form, which makes their data identifiable. Users are not required to provide their name. If you do not wish to have your feedback linked to your name, do not complete the name fields. We give users the option to provide their name to allow us to contact the participant for reasons including but not limited to answering questions or responding to an unsatisfactory experience. Information submitted into this Feedback Form is stored in a secure, password-protected Wix database. You may request for this information to be deleted from our database at any time.
Within our online Store (https://www.discoverhowtothrive.com/store), we request information from our customers in our order form to complete successful transactions. To buy from us, you must provide your contact information (name, company name or institution name, email address, mailing address, and phone number) and financial information (credit or debit card number, expiration date, and security code). This information is collected for billing purposes, to fulfill your order, to contact you regarding any questions or issues, and to verify your agreement to the terms and conditions binding you to the License Agreement required to use our products. Transactions are managed by Stripe, Inc., a software platform that handles billions of dollars in financial transactions every year across the world.
Within our online Store, we may also give our users the opportunity to provide comments, feedback, reviews, and recommendations pertaining to our products and services to improve our customer service and customer experience. This information may be made public on our site. If you do not wish for any comments, feedback, reviews, or recommendations you provide on the site to be made public, do not provide this information. We reserve the right to delete any comment, feedback, review, or recommendation posted to our site.
We also collect information pertaining to our THRIVE workbook products sold via third-party vendor Amazon. A link is provided on our Store webpage to leave our website to visit the Amazon website to learn about or purchase the workbook.
If you email us directly at email@example.com, our email inbox is hosted by Google Mail and securely stored in a password-protected account. Data collected, processed, and stored using Google Mail is secure and kept confidential. Any information you email to us becomes our company property. Instead of sending an email, you may call us at 484-577-1200. Phone call messages are not monitored or audio recorded, but they may be noted and/or transcribed by our company receiver for record-keeping purposes.
Within our Contact Form found at the bottom of each of our webpages, we give users the opportunity to submit an inquiry to us by entering their name and email address (which are required to submit an inquiry) and their phone number (which is optional to submit an inquiry) with their message and subject line. If you do not wish to share this personal information with us, do not submit an inquiry on this form. Information submitted via this Contact Form is sent to our email inbox. If you wish to submit an inquiry but do not wish to use this form, you may call us instead at 484-577-1200. Phone call messages are not monitored or audio recorded, but they may be noted and/or transcribed by our company receiver for record-keeping purposes.
Cookies and Tracking Tools
Session (Transient) cookies: These cookies are erased when you close your browser and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e., they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preference for a specific site. This website may use the following persistent cookies for the purposes indicated:
svSession: Identifies unique visitors and tracks a visitor’s sessions on a site
smSession: Identifies logged in site members (for two weeks)
TSxxxxxxxx (where x is replaced with a random series of numbers and letters): Security
TSxxxxxxxx_d (where x is replaced with a random series of numbers and letter): Security
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Links to relevant third-party policies are provided below for your convenience only and are subject to change. We are not responsible for these links and other links may apply in addition what is provided below.
How do we protect your information?
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
Data and information you provide on our site may be stored through Wix’s data storage, databases, and the general Wix’s applications. Wix stores your data on secure servers behind a firewall.
All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Wix does not retain, share, store or use personally identifiable information for any secondary purposes beyond those shared in this policy.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We will not sell or rent your personal, identifiable information with or to any third party outside of our organization, other than for purposes including but not limited to fulfilling your request, security or ensuring the safety or well-being of any person.
How do we share information with third parties?
We partner with third parties to provide specific services, such as our partnerships with institutions and organizations who offer the THRIVE Program. We may provide these third parties with the identifying information they need to provide these services. For example, an institution may request from the Company a list of the names of participants who completed our online Waiver and Consent Agreement Form to verify the individuals who are permitted to participate in the THRIVE Program offered. These third parties are contractually bound to protect any shared personally identifiable information and are not allowed to use the shared personally identifiable information for any purposes other than providing these services.
For purposes including but not limited to reporting and promoting our company results and progress, we also share information and data collected on our website and within our email account with third parties such as our existing clients, potential clients, and potential advertisers or investors. We will only share with third parties anonymous data and deidentified information that cannot be linked to identify any individual person. We report data in such a manner that no one can identify individual participants or recognize their information. For example, we will share deidentified, anonymous comments and aggregated participant demographics that THRIVE Program participants submit in our online Feedback Form and Waiver and Consent Agreement Form.
What control and access do you have over your information?
You may do any of the following actions at any time by submitting a written request to us via email to firstname.lastname@example.org or by calling us at 484-577-1200.
You may request what identifiable data we have received from you.
You may request for your Feedback Form data to be deleted from our database if identifiable.
You may request to change/correct any contact information we have about you.
You may express any feedback or concerns about our products, services, or use of your data.
You may opt out of any future contact from us.
You may not request for your participation agreement data responses to be deleted from our Waiver and Consent Agreement Form database as this data is indicative of a legal binding agreement between you and THRIVE Institute LLC confirming your consent to participate in the THRIVE Program.
You also may not request for your online purchase transaction history data to be removed from our database as this is necessary information for company reporting and bookkeeping purposes and may be indicative of a legally binding agreement between you and THRIVE Institute LLC confirming your agreement to assume our licensing terms and conditions.
How do we communicate with our site visitors?
We may contact you to notify you regarding your site activity, to answer inquiries you submit to us, to troubleshoot problems with your transactions or submissions, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company and offerings, to resolve disputes, or as otherwise necessary to contact you to enforce our License Agreement, Waiver and Consent Agreement, applicable laws, and any other agreement we may have with you or a third party providing services to you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
Changes to this Policy and Notice
We reserve the right to change our Site, this Policy, and this notice at any time and in our sole discretion. Any changes will be effective upon posting of such revisions on the Site and without notice to you. We reserve the right to make the revised or changed notice effective for information we already have about you as well as information we receive in the future. You are responsible for regularly reviewing the Site for changes and notice of any changes. YOUR CONTINUED USE OF THE SITE AND OUR SERVICES FOLLOWING OUR POSTING OF ANY CHANGES TO THE POLICY ON THE SITE WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS. IF YOU DO NOT AGREE TO ANY CHANGES TO THIS POLICY OR THE SITE, DO NOT CONTINUE TO USE THE SERVICES OR THE SITE.
via telephone at 484-577-1200 or via email at email@example.com.